We ship to eligible destinations worldwide.

Some remote, restricted, carrier-excluded, or difficult-to-serve locations are not currently supported. Shipping availability is determined by the address entered at checkout.

If we cannot serve an accepted address, we will contact you with an available alternative or cancel the affected order and issue a refund.

Standard in-stock products are generally processed within 1–2 business days. Custom, personalized, or made-to-order products are generally processed within 3–5 business days after all required details are confirmed.

Estimated transit time is generally 5–10 business days after dispatch.

Estimated total delivery time is approximately 6–12 business days for standard products and 8–15 business days for custom products. These are estimates and may vary because of carrier operations, customs, weather, holidays, or address issues.

Free standard shipping is available for eligible orders and destinations shown at checkout.

Orders accepted through our checkout are arranged so customers should not be required to pay additional customs duties or import charges on delivery. If a carrier or customs authority requests an unexpected payment, please contact us before paying it.

When tracking is available, we will send a shipping confirmation and tracking information to the email address used at checkout after your order is dispatched.

Carrier tracking can take several business days to show its first scan or update, especially while a package is moving between international and local delivery networks.

If tracking has not moved for 30 consecutive calendar days, please contact us with your order number.

Eligible standard products may be returned within 30 calendar days of delivery.

For a non-defective return, the product must be unused, uninstalled, undamaged, and returned with the original packaging, accessories, and included materials.

For approved change-of-mind returns, customers are responsible for return shipping to the authorized return location in Hong Kong. We do not charge a restocking fee.

Custom, personalized, or made-to-order products are not eligible for cancellation, return, or exchange for non-quality-related reasons after the details have been confirmed and the order has entered production, preparation, or fulfillment.

If a custom product is damaged, defective, incorrect, incomplete, or materially different from the confirmed specifications, please contact us within 30 calendar days of delivery.

Please contact us within 24 hours of purchase if you need to cancel an order or change an address, product, quantity, color, size, or other order detail.

We will make reasonable efforts to help, but cancellation or modification is not guaranteed after an order has entered production, preparation, fulfillment, packing, or shipment.

Custom orders generally cannot be changed after their specifications are confirmed and preparation begins.

Contact us within 30 calendar days of delivery at support-1@my-handcraft.com.

Please include your order number, the email address used at checkout, a description of the issue, and clear photos or videos of the product, shipping label, and packaging where relevant.

For approved claims, we may provide replacement parts, a replacement product, a partial refund, a full refund, or a prepaid return solution where a return is required.

Unless a different warranty is stated on the product page, products include a 12-month limited warranty from delivery covering verified manufacturing defects.

The warranty does not cover normal wear, accidental damage, misuse, improper storage, unauthorized modification, incorrect installation, or failure to follow product instructions.

For an approved claim, we may provide troubleshooting, replacement components, a replacement product, or an appropriate refund.

Email us at support-1@my-handcraft.com or call +1 628-316-6440.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT).

For an existing order, please include your order number and the email address used at checkout so we can assist you efficiently.